INFORMATION TENDER FOR CUSTOMIZED IN-HOUSE
PROFESSIONAL TRAINING
Preamble
With
the increasing need of quality human capital with outstanding management and
leadership capacities at all levels in an organization, to drive organizational
performance, increased productivity, profitability and reputation at
sustainable basis, there exists an inevitable need of management to invest in
her human resources via capacity development training as to meet her strategic
objectives.
To
this, we humbly request for your consideration to empower your staff in these
capacities via professional in-house management and leadership training.
GENERAL PURPOSE OF TRAINING
To
improve the human resource capacity of organizations while utilizing the
transformative power of capacity development programs as a core force to
driving profitable and sustainable business growth and development.
GENERAL REASONS FOR STAFF CAPACITY DEVELOPMENT
1.
To
have a knowledge-driven and dynamic team that could effectively manage change
while driving profitable sustainability in business growth and development.
2.
To
maintain and retain the best capacities.
3.
To
sharpen and update staff skills needed for better performance.
4.
To
be on top of the competition.
5.
To
raise business leaders that will uphold the superlative values, culture and
standards of the organization while driving non-stop organizational growth and
development.
METHODOLOGY
i.
Content
Development
ü
Course
content is developed on customized standards to meet training needs of
organizations.
ü
Courses
are developed using proven performance-based curriculum which will espouse the participants
to international standards of service.
ii.
Lecture
Delivery
ü
Lectures
are delivered on Microsoft PowerPoint via overhead projectors and printed
manuals.
iii.
Other
Training Aids
ü
Discussions,
syndicate sessions, case studies, lecture manuals, graphical, audio and visual
aids are provided for better delivery and assimilation.
MODE OF ASSESSMENT
Participants
are to engage in performance-based tests and case-study-based syndicate
discussions after each training module. The essence is to help evaluate the
degree of assimilation by participants and to identify possible gaps for
further attention.
MODE OF CERTIFICATION
Certificate
of Completion will be awarded to participants.
LOCATION OF TRAINING
In-house.
PROGRAMS AND CONTENTS
LEADERSHIP AND MANAGEMENT DEVELOPMENT (AMD001)
ü
Fundamentals
of Leadership and Management Development.
ü
Organizational
Structure and Leadership.
ü
Personality
Assessment Studies Understanding Individual Behaviours and Attitudes.
ü
Workplace
Management.
ü
Building
Integrity.
ü
Management
Communication (Part 1).
ü
Leadership
Psychology and Business Reinvention.
ü
Change
Management.
ü
Relationship
Management (Part 1).
ü
Case
Studies (Part 1).
ü
Performance
Evaluation.
Targets
New employees, Graduate Trainees, Security Personnel, Cleaners and ad-hoc staff.
Training
Fee
One Hundred Thousand Naira Only (N100,000) per participant.
Duration
Three (3) days.
LEADERSHIP AND MANAGEMENT DEVELOPMENT
(AMD002)
ü
Business
Leadership (Part 1)
ü
Best
Fit and Best Practice Strategy.
ü
Corporate
Governance, Culture and Structure.
ü
Understanding
Human Behaviour.
ü
Sustainable
Management and Effective Leadership Models (Part 2).
ü
Relationship
Management (Part 2).
ü
Management
Communication (Part 2)
ü
Team
development and Management.
ü
Leadership
and Motivation Strategies (Part 1)
ü
Psychology
of Achievement.
ü
Case
Studies (Part 2)
ü
Performance
Evaluation
Targets
Supervisors, heads of department,
middle managers,
Training
Fee
One Hundred and Twenty Thousand
Naira Only (N120,000) per
participant.
Duration
Three (3) days.
LEADERSHIP AND MANAGEMENT DEVELOPMENT
(AMD003)
ü
Business
Leadership (Part 2)
ü
Management
Development Building a Lasting Structure.
ü
Business
Sustainability Strategies.
ü
Behaviour
Modelling.
ü
Leadership
– Business Synchronization.
ü
Leadership
and Motivation Strategies (Part 3)
ü
Handling
Leadership Crisis.
ü
Case Studies (Part 3).
ü
Performance
Evaluation.
Targets
Business
Executives, Senior Business Managers, CEOs, Directors and MDs.
Duration
Three (3) days.
Training Fee
One
Hundred and Fifty Thousand (N150, 000)
Only per participant.
STRATEGIC CUSTOMER RELATIONSHIP MANAGEMENT.
ü
Fundamentals
of Strategic Relationship Management.
ü
Strategic
Customer Relationship Management Framework
ü
Customer
Behaviour and Modelling.
ü
Emotional
Intelligence.
ü
Stress
Management.
ü
Relationship
Marketing.
ü
Effective
Customer Service.
ü
Customer
Acquisition and Retention Strategies.
ü
Value
Creation and Customer Satisfaction.
ü
Effective
Communication Methods.
ü
Managing
Customer Complaints and Relationship Crises.
Targets
Customer
Service Officers, Relationship Managers, HR Managers, Administrative Officers, Sales
Managers, Marketing Managers, Product and Project Managers.
Duration
Three (3) days.
Training Fee
One
Hundred and Fifty Thousand Naira Only (N150,000)
per participant.
STRATEGIC HUMAN RESOURCE MANAGEMENT COURSE
ü
Human
Resource Management Essentials
ü
Strategic
Human Resource Management Framework
ü
Strategic
Human Resource Planning
ü
Human
Resource Strategies
ü
Strategic
Training and Development; Human Capital Management
ü
High-performance
Work Systems.
ü
Engagement
and Commitment.
ü
Job
and Role Design and Evaluation
ü
Change
Management
ü
Motivation
ü
Employee
Relations
ü
Organizational
Behaviour and Functionality.
ü
Organization
Design
ü
Recruitment
and Selection Management.
ü
Reward
Management.
ü
People
Resourcing
ü
Knowledge
Management
Targets
Relationship
Managers, HR Managers, Customer Service Officers, Administrative Officers,
Business Executives and Senior Managers
Duration
Three (3) days.
Training Fee
One
Hundred and Fifty Thousand Naira Only (N150,000)
per participant.
STRESS AND WORKPLACE MANAGEMENT
ü
Overview
of workplace safety.
ü
Workplace
Risk Assessment
ü
Stress
Model
ü
Occupational
Health and Ergonomics
ü
Psychology
of Stress and Personal Effectiveness
ü
Stress
Recognition and Effects in Workplace.
ü
Job
Demands
ü
Personal
Vulnerability to Stress
ü
Organizational
Climate
ü
Organizational
Culture and Socialization
ü
The
Role of Perception and Appraisal
ü
Human
Resource Practices
ü
Incidence
Management and Return To Work
ü
Management
Strategies
Targets
Relationship
Managers, HR Managers, Customer Service Officers, Administrative Officers,
Business Executives and Senior Managers, Business developers and strategists,
project managers, operations managers, and other staff.
Duration
Three (3) days.
Training Fee
One
Hundred and Fifty Thousand Naira Only. (N150,000)
per participant.
EFFICIENCY AND PERFORMANCE IMPROVEMENT COURSE
ü
Overview
of Organizational Efficiency and Performance
ü
Work
Attitude and Organizational Efficiency.
ü
Goal
Setting and Monitoring
ü
Interpersonal
Relations
ü
Effective
Team Building
ü
Performance
Measurement and Evaluation
ü
Performance
Improvement Technique
ü
Creating
a Supportive Work Climate
ü
Workplace
Conflict Resolution Strategies.
ü
Effective
communication
ü
Compensation
and Performance
ü
Report
Writing
Targets
Relationship
Managers, HR Managers, Customer Service Officers, Administrative Officers,
Business Managers, Operations Staff, Project Team, Supervisors, Department
Heads and other Staff,
Duration
Three (3) days.
Training Fee
One
Hundred and Fifty Thousand Naira Only (N150,000)
per participant.
